Geetham Veg

Privacy Policy

GVR Foods Terms of Service & Privacy Notices

1. Entity Disclosure and Identification

1.1 GVR Foods is a legal entity operating under the laws of India with the following details:

1.2 These Terms of Service ("Terms") govern your use of GVR Foods' online platform and food delivery services.

2. Acceptance and Modification

2.1 By accessing our platform or placing an order, you agree to be bound by these Terms.

2.2 GVR Foods reserves the right to modify these Terms with 30 days' prior notice via email or platform notification.

2.3 Continued use after modifications constitutes acceptance of updated Terms.

3. Grievance Redressal Mechanism

3.1 Grievance Officer Details:

3.2 Resolution Timeline:

3.3 Complaints can be submitted via email, or written communication to the above contact details.

4. Data Privacy and Protection (DPDP Act 2023)

4.1 Data Processing Notice: GVR Foods processes personal data solely for order fulfilment, delivery, and customer service purposes.

4.2 Consent Requirements:

4.3 Data Principal Rights:

4.4 Data Retention: Personal data will be retained only as long as necessary for service delivery or as required by law.

4.5 Breach Notification: In case of data breach, affected users will be notified without delay.

5. Pricing, Payments and Transparency

5.1 Total Price Disclosure: All menu prices display the complete cost breakdown including:

5.2 Payment Processing:

5.3 Price Accuracy: Prices are subject to change without notice. The price at checkout confirmation is binding.

6. Order Placement and Confirmation

6.1 Order Process:

6.2 Order Acceptance: GVR Foods reserves the right to refuse or cancel orders, limit quantities, or suspend service to specific locations.

7. Cancellation and Refund Policy

7.1 Customer Cancellations: Once order confirmed from restaurant end orders cannot be cancelled.

7.2 GVR Foods Cancellations: May occur due to weather, operational issues or reasons beyond their control. Full refund processed within 5-7 business days.

7.3 Refund Processing: Refunds will be processed to the original payment method within the RBI-prescribed timeline for digital transactions.

8. Food Safety and Quality

8.1 FSSAI Compliance: All food items are prepared in FSSAI-licensed kitchens following prescribed safety standards.

8.2 Shelf Life and Quality: Food safety protocols are followed throughout preparation and delivery.

9. Delivery Terms

9.1 Delivery Coverage: Service is limited to specified delivery areas with applicable delivery charges.

9.2 Delivery Personnel:

9.3 Delivery Timeframe: Estimated delivery times are indicative. Delays due to weather, traffic, or unforeseen circumstances are not grounds for compensation beyond refund.

10. Prohibited Uses and Conduct

10.1 Users are prohibited from:

10.2 Fake Reviews: Customers are prohibited from posting fake reviews or misrepresenting food quality of GVR Foods and its Franchisees.

11. Intellectual Property Protection

11.1 All recipes, branding, logos, and proprietary content are the exclusive intellectual property of GVR Foods.

11.2 Users may not reproduce, distribute, or create derivative works without written permission.

12. Limitation of Liability

12.1 Service Availability: GVR Foods and its Franchisees does not guarantee uninterrupted service availability and is not liable for technical outages or maintenance.

12.2 Food-Related Issues:

12.3 Maximum Liability: Total liability for any claim is limited to the value of the specific order in question.

12.4 Force Majeure: GVR Foods is not liable for delays or non-performance due to circumstances beyond reasonable control.

13. User Account Responsibilities

13.1 Account Security: Users are responsible for maintaining account confidentiality and all activities under their account.

13.2 Accurate Information: Users must provide accurate delivery information and contact details.

13.3 Account Termination: GVR Foods may suspend or terminate accounts for Terms violations, fraudulent activity, or abuse of service.

14. Dispute Resolution

14.1 Preferred Resolution: Disputes should first be addressed through our grievance redressal mechanism.

15. Data Principal Rights Exercise

15.1 Request Process: Data rights requests can be submitted by emailing privacy@gvrfoods.com.

15.2 Verification: Identity verification is required before processing data requests using registered email or mobile number.

15.3 Response Timeline:

16. Parental Consent: Verifiable parental consent is required for users under 18, and targeted advertising to minors is prohibited.

17. Regulatory Compliance

17.1 These Terms comply with:

17.2 Regulatory Updates: Terms will be updated to reflect changes in applicable laws and regulations.

18. Contact Information

18.1 Customer Support:

18.2 Privacy Queries:

19. Governing Law

19.1 These Terms are governed by Indian law and subject to Indian court jurisdiction.

19.2 Any disputes will be resolved in accordance with Indian legal procedures and Consumer Protection Act provisions. Any dispute arising shall be resolved through binding arbitration in Chennai, Tamil Nadu, India.

20. Entire Agreement

20.1 These Terms, along with our Privacy Notice, constitute the entire agreement between GVR Foods, its Franchisees and users.

20.2 Any conflicting terms in other documents are superseded by these Terms.

Contact for Terms Queries: support@geethamveg.com

21. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy to reflect changes in law, technology, or business practices. Updated versions will be published on our website with the effective date.